Clean Removal of Mastercam and Verisurf

Clean Removal of Mastercam and Verisurf

Case:

A technical preview or beta version of Verisurf and Mastercam are installed and need to be removed.

Similar Case:

Release installation challenges following a technical preview or beta version.

Description:

Follow the steps below to remove Verisurf and Mastercam. The 20xx represents the installed version, for example, 2023.

1. Uninstall Verisurf 20xx from the Control Panel > Programs and Features

2. Uninstall Mastercam 20xx from the Control Panel > Programs and Features

3. Delete the My Mastercam 20xx folder under C:\Users\user name\Documents

4. Delete the Shared Mastercam 20xx folder under C:\Users\Public\Documents

5. Delete the Mastercam 20xx folder under C:\Program Files

6. From Regedit, delete solely HKEY_LOCAL_MACHINE\SOFTWARE\CNC Software, Inc.\Mastercam 20xx. If it is already gone, that is OK.

7. Open the Verisurf Software, Inc folder from the following path C:\Users\ user name \AppData\Roaming and delete the folder Verisurf 20xx. If it is already gone, that is OK.

Once the steps above are complete, restart your PC and download and install Verisurf 20xx.

If there are any further questions, please call Verisurf Support at 1-888-713-7201

    • Related Articles

    • The Difference Between a Hardware and a Software Verisurf License

      Table of contents Case: Verisurf hardware and software license confusion. Cause: With the advent of the software license, some confusion may exist with regards to using a hardware (hasp) license and a sofware (haspless) license.   Solution: Verisurf ...

    • Mastercam Very Slow When Using Temp or Software Licenses

      Case: Mastercam acts as though the program is frozen and commands take a long time to process when using a full software license. (Note: We have received a report of the same issue with a temporary license.) Cause: The software license is being ...

    • Installation of Verisurf/Mastercam fails when previous install is detected

      Case: When attempting to install Verisurf/Mastercam, A Previous Build or install of Verisurf/Mastercam is detected, even after a successful uninstall. One of the following Setup.exe: Cannot load errors may display: or “Error. Cannot load resource ...

    • Verisurf GPU Recommendation Guide

      Case: What graphics card should I get? Cause: Verisurf recommended graphics cards. Solution:  Would you recommend this Nvidia GTX card? It’s advised to steer away from GTX or Radeon Graphics cards, which are optimized for Gaming. ·         Mastercam ...

    • Verisurf fails to run without a network connection

      Case: Unable to launch Verisurf without a network connection Cause: Verisurf was installed while connected to the companies network resulting in some of the directories being written to the network as opposed to the local drive Solution: Copy the My ...