Quick Surface CRASH on startup prior to activation
Case:
Quick Surface CRASH on startup, preventing the user from activating the software license
Cause:
The security policy on the application PC is preventing Quick Surface from reaching its license server.
Solution:
- Disable the ethernet connection and disconnect from all internet connections including the local network
- Start Quick Surface
- Copy the Serial Number from Settings > Activate Software
- Exit Quick Surface
- Send the Serial Number to orders@verisurf.com
Note: While waiting for a License Code from Verisurf the user can reconnect to the internet and local network
After receiving the new License Code from Verisurf proceed to the steps below
- Disable the ethernet connection and disconnect from all internet connections including the local network
- Start Quick Surface
- Paste the new License Code in the License Key field under Settings > Activate Software
- Select the ACTIVATE button
If additional assistance is still required after performing these steps, please call Verisurf Support at 1-888-713-7201
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