Case:
Verisurf 2021 base release installer stops immediately after starting
Cause:
Bug in the installer package used for the Verisurf 2021 base release with user accounts containing an ampersand (&) character in the username.
Solution:
Create a user account without an ampersand (&) character in the username to perform the Verisurf 2021 base release installation
Select Start > Settings > Accounts and then select Family & other users (in some versions of Windows you'll see Other users)
Select Add someone else to this PC
Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account
Enter a user name, password, or password hint—or choose security questions—and then select Next
Log in to the newly created account and install Verisurf 2021 base release
Note: Following the successful install of Verisurf in the newly created account, logout and then log into the user account containing an ampersand (&) character in the username and use Verisurf as expected.
If additional assistance is still required after performing these steps, please call Verisurf Support at 1-888-713-7201