Verisurf 2021 base release installer stops immediately after starting

Verisurf 2021 base release installer stops immediately after starting

Case:

Verisurf 2021 base release installer stops immediately after starting

Cause:

Bug in the installer package used for the Verisurf 2021 base release with user accounts containing an ampersand (&) character in the username.

Solution:

Create a user account without an ampersand (&) character in the username to perform the Verisurf 2021 base release installation

  1. Select Start  > Settings  > Accounts  and then select Family & other users (in some versions of Windows you'll see Other users)

  2. Select Add someone else to this PC

  3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account

  4. Enter a user name, password, or password hint—or choose security questions—and then select Next

  5. Log in to the newly created account and install Verisurf 2021 base release

Note: Following the successful install of Verisurf in the newly created account, logout and then log into the user account containing an ampersand (&) character in the username and use Verisurf as expected.

If additional assistance is still required after performing these steps, please call Verisurf Support at  1-888-713-7201




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