Verisurf 2021 base release installer stops immediately after starting

Verisurf 2021 base release installer stops immediately after starting


Verisurf 2021 base release installer stops immediately after starting


Bug in the installer package used for the Verisurf 2021 base release with user accounts containing an ampersand (&) character in the username.


Create a user account without an ampersand (&) character in the username to perform the Verisurf 2021 base release installation
  1. Select Start  > Settings  > Accounts  and then select Family & other users (in some versions of Windows you'll see Other users)

  2. Select Add someone else to this PC

  3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account

  4. Enter a user name, password, or password hint—or choose security questions—and then select Next

  5. Log in to the newly created account and install Verisurf 2021 base release

Note: Following the successful install of Verisurf in the newly created account, logout and then log into the user account containing an ampersand (&) character in the username and use Verisurf as expected.

If additional assistance is still required after performing these steps, please call Verisurf Support at  1-888-713-7201

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