Applications
How to register the SwDocumentMgr.dll file?
Case: Cannot find Parasolid data in SoldiWorks file error when trying to open it. The SwDocumentMgr.dll file must be manually registered. Cause: The SwDocumentMgr.dll file did not register correctly and must be manually registered. Solution: There ...
Looping Laser Tracker Survey or Drift Check Test in Auto Inspect With Timer Delay
Case: How can I run a survey or drift check through Automate? Cause: This cover the basics in setting up a Timer Delayed looping survey for checking SMR locations using a laser tracker. Solution: The first step would be to measure or enter each ...
4K and High Resolution Displays | Verisurf Graphics, Buttons, and Icons Too Small and Truncated Text including VDI
Case: On systems that are using high-resolution monitors (4K displays, 21:9 ultra-wide monitors), buttons, text, and images can appear to be truncated or shifted out of place from where they should be. Cause: The issue is not the resolution (number ...
What Folders Need Read Write Permissions in Verisurf?
Case: Various issues with can't find folder errors. Cause: Certain folders need to have full rights for the user. Solution: The following folders need to have Read and Write Permissions (you can replace "mcam2017" in the path with the current ...
"Invalid or Corrupt Signature" When Installing Verisurf 2020
Case: An "Invalid Digital Signature" prompt is receied when installing Verisurf 2017 and up. Cause: Windows 7 or 10 installations that do not have the digital signature verification required for the Verisurf Installation. Solution: The resolution is ...
Reset Operations Manager When Locked Behind Ribbon Bar
Case: The Operations Manager window gets lost behind the Ribbon Bar. Cause: The GUI interface gets corrupted. Solution: There are three ways to reset the Operation Manager location when it becomes locked behind the main ribbon bar. Method 1. Use the ...
Verisurf GPU Recommendation Guide
Case: What graphics card should I get? Cause: Verisurf recommended graphics cards. Solution: Would you recommend this Nvidia GTX card? It’s advised to steer away from GTX or Radeon Graphics cards, which are optimized for Gaming. · Mastercam ...
Mastercam Very Slow When Using Temp or Software Licenses
Case: Mastercam acts as though the program is frozen and commands take a long time to process when using a full software license. (Note: We have received a report of the same issue with a temporary license.) Cause: The software license is being ...
Blue Screen When the Hasp Is Plugged In
Case: When plugging in a Mastercam Hasp, or attempting to install the Driver, a Blue screen will appear and the computer will crash. Cause: This is an error from a Windows 10 Update 2004 build release in May, 2020. A Sentinal driver update is ...
Windows Defender Network Software License Problem
Case: The Mastercam License Server is unable to retrieve the license, please contact the Mastercam Dealer. Cause: Windows Defender blocking the client from accessing the server. Solution: Step 1: Stop the CodeMeter processes: Go to Windows - All ...
Trouble Shooting Install Issues and Retrieving Install Log
Case: When installing Verisurf, Mastercam or the VDI you run into issues were the install crashes or does not finish. Cause: There can be many different reasons for an install to crash or not finish. This article will help you trouble shoot the ...